Last updated: 30 September 2026

1. Who we are

Home Inspections and Surveys is the data controller for any personal information you give us.

If you’ve got any questions about this policy or how we use your data, contact us on 0330 133 9939 or through the contact form on our website.

2. What information we collect

We may collect:

• Your name, email address, phone number and postal address
• The address and details of the property you want inspected
• Details of your purchase, sale or letting where they’re relevant to the service
• Payment details, such as the bank account information shown on your bank transfer
• Anything you tell us when you contact us by phone, email or through our website
• Technical information about your visit to our website, such as your IP address and browser type

3. How we use your information

We use your information to:

• Respond to enquiries and give you a quote
• Book and carry out your inspection
• Produce and send your report or certificate
• Take payment and keep financial records
• Deal with any questions or complaints
• Meet our legal, regulatory and insurance obligations

We won’t send you marketing unless you’ve agreed to it, and you can opt out at any time.

4. Our lawful basis

We process your information because it’s needed to provide the service you’ve asked for (contract), to meet our legal and regulatory duties (legal obligation), and to run our business properly (legitimate interests). Where we rely on your consent, you can withdraw it at any time.

5. Who we share it with

We only share your information where we need to, including with:

• The government EPC register, as all EPCs must be lodged there by law
• Our EPC accreditation scheme, for quality auditing
• RICS, if needed for regulatory monitoring or complaints
• Our professional indemnity insurers
• Estate agents or vendors, only to arrange access to the property
• Suppliers who help us run the business, such as our website host and email provider

We never sell your personal information.

6. How long we keep it

We only keep your information for as long as the law and our professional obligations require:

• Reports and related records are kept for 15 years, which reflects the longest period a claim can be brought under UK law
• Financial records are kept for 6 years, as required by HMRC
• Enquiries that don’t lead to a booking are deleted after 12 months

7. Your rights

Under UK GDPR, you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that’s wrong
• Ask us to delete your information, where we don’t need to keep it
• Object to or restrict how we use it
• Ask us to transfer it to someone else

To make a request, contact us using the details above. We’ll respond within one month.

8. Cookies

Our website uses essential cookies to make it work properly, and analytics cookies to help us understand how visitors use it. We’ll only set non-essential cookies with your consent, and you can change your cookie settings or block cookies through your browser at any time.

9. Keeping your data safe

We take sensible steps to protect your information, including secure systems and limiting access to people who need it.

10. Complaints

If you’re not happy with how we’ve handled your information, please talk to us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.