Protecting lone workers should not be complicated. Our service is built around three core principles: simple to set up, easy to use, and always there when it matters. Whether your team works alone for a few hours a week or every single shift, LWS gives them a direct line to help — and gives you complete peace of mind.
Here is how the LWS lone worker protection service works, from the moment you place your order to the moment help arrives.

Step 1: Choose the Right

Device for Your Team
Every team is different, so we offer a range of devices to match how your people work. Our most popular options include the Watch — a discreet wearable that looks like an ordinary smartwatch — and the Pendant, designed to be worn around the neck or clipped to clothing for fast, one-handed access.

Both devices come with the essential features every lone worker needs: a one-touch SOS button, automatic fall detection, GPS tracking, two-way voice communication, and an inbuilt multi-network SIM card that automatically selects the strongest mobile signal in any location. You don’t need to worry about contracts, top-ups, or compatibility — everything is included and ready to go.
If you are not sure which device suits your team best, you can speak to one of our specialists or book a free demo. We will help you match the right hardware to your roles, risks, and working environment.

Step 2: Choose Your

Monitoring Option

LWS offers two flexible monitoring plans, so you can pick the level of protection that fits your team and your budget.

24/7 Monitored Service — every SOS alert is routed directly to our professionally staffed response centre. Trained operators are available around the clock, every day of the year. When an alarm is triggered, they can speak to your team member through the device, assess the situation, and dispatch the right response — whether that means contacting emergency services or notifying a designated colleague or manager.

Self-Managed Monitoring — alerts go directly to a pre-set list of contacts within your organisation. If the first contact does not answer, the alarm cascades to the next person on the list. This option gives you full control over how alerts are handled and is ideal for smaller teams with strong internal response procedures.

You can switch between plans at any time as your needs evolve. There are no long-term lock-ins and no hidden fees.

Step 3: Quick and Easy Setup

Once you place your order, your device is dispatched the same working day. When it arrives, setup takes just a few minutes:

Charge the device using the included charging dock
Power it on — the SIM card is pre-installed and pre-activated
Add your contacts through our simple online dashboard or by speaking to our team
Test the SOS button to confirm everything is working

That’s it. There is no app to install for basic operation, no network configuration, and no technical expertise required. If you choose, you can also download our companion app for additional features like location history, geo-fencing, and device status monitoring.
Our support team is on hand throughout the setup process, and we will walk you through everything if needed.

Step 4: Confidence in Every Shift

Once the device is active, your lone worker carries it with them throughout their working day. It runs quietly in the background — no constant beeping, no battery anxiety (most devices last 4 to 5 days between charges), and no complicated controls.
If your worker ever needs help, there are several ways to raise an alarm:

One-tap SOS button — a single press immediately connects to the monitoring centre or designated contacts
Automatic fall detection — if the device detects a sudden fall, it raises an alarm even if the wearer is unable to press the button

Voice activation — on supported devices, a verbal command can also trigger an alert

Find Me / location request — supervisors can request a worker’s current location through the dashboard

Every alarm is handled in seconds, not minutes. That difference can be life-saving.

Step 5: Help Arrives, Fast

When an alarm is triggered on the 24/7 Monitored plan, the following happens automatically:

The device opens a two-way voice channel so the responder can hear what is happening
A trained operator speaks to your worker, assesses the situation, and confirms the nature of the emergency
GPS coordinates are immediately available to the responder

The appropriate response is dispatched — emergency services, a designated colleague, or both
You are notified about the incident and the response actions taken

On the Self-Managed plan, the same alarm cascade reaches your nominated contacts within seconds. The system automatically bypasses voicemail and moves to the next person on the list if there is no answer, ensuring help is never lost in a missed call.
Throughout the entire process, all event data is logged in your dashboard so you can review what happened, when, and how it was resolved.

Step 6: Ongoing Support and Reviews

Lone worker safety is not a one-time setup — it is an ongoing commitment. That is why LWS provides:

Free device replacement under our standard service plan if your device develops a fault
Regular software updates to keep features current and security tight

Account reviews with your dedicated account manager to ensure the service still meets your needs as your business grows

Risk assessment guidance to help you stay compliant with UK health and safety regulations

Training resources for your team and your responders

If anything changes — new staff, new locations, new working patterns — we will help you adjust the service to match.

Why Choose LWS

Choosing the right lone worker solution is about more than ticking a compliance box. It is about giving your team the confidence to do their job knowing that help is always one tap away.

LWS combines reliable hardware, professional 24/7 monitoring, transparent pricing, and genuine customer support. We are trusted by businesses across the UK in sectors ranging from healthcare and social care to construction, security, retail, and utilities.

Ready to protect your team?

Book a free demo — see the devices and service in action
Get a quote — receive a tailored recommendation based on your team’s needs
Calculate Risk — by submitting the all required information.